Director, Field Engineering
Core
Lead field engineering support services, manage on-site installation/maintenance teams, and oversee vendor partnerships to ensure optimal IT support for schools and educational institutions.
Role type
Senior IC Director of Field Engineering
Builds
Field support operations, vendor delivery processes, and site maintenance protocols
Domain
Education technology / IT Operations
Deliverable
client delivery
Required skills
Team leadership, vendor management, process optimization, KPI development, strategic planning, stakeholder management, incident escalation, performance management, travel coordination, compliance monitoring
Preferred skills
Innovation, adaptability, critical thinking, executive communication, business process analysis
Technologies
Field service management tools, vendor scorecards, site inspection frameworks
Responsibilities
Oversee day-to-day operations of field engineering support services; Design policies for on-site installation, testing, maintenance, and troubleshooting; Develop and monitor KPIs for field team performance; Build strategic partnerships with vendors and hold them accountable; Manage contractual relationships and conduct regular business reviews with external providers; Lead, coach, and mentor internal managers and employees; Serve as escalation point for complex incidents; Travel extensively to visit supported sites
Seniority
Senior, hands-on IC with team leadership
