Field Service Manager
Core
Overseeing field operations, coordinating service activities, and building strong customer relationships for elevator and escalator maintenance and repair.
Role type
Field Service Manager
Builds
Maintenance and repair services for elevator and escalator systems
Domain
Building infrastructure / Vertical transport
Deliverable
client delivery
Required skills
Customer relationship management, team leadership, operational planning, safety compliance, commercial acumen, stakeholder alignment, field coordination, performance management, strategic partnership development
Preferred skills
Emotional intelligence, innovation mindset, sustainability focus
Technologies
Elevator and escalator systems
Responsibilities
Planning and coordinating maintenance and repair activities across the technician team, leading and developing the service team, building and maintaining strong customer relationships, driving operational excellence and safety standards, partnering with internal sales teams, using customer feedback to drive continuous improvement
Seniority
Manager, hands-on leadership