Senior Customer Success Manager, Life Sciences
Core
Partner with Life Sciences customers to drive adoption, utilization, and ROI of AI-native manufacturing software.
Role type
Senior Customer Success Manager (Life Sciences)
Builds
AI-driven manufacturing solutions for global enterprises
Domain
Life Sciences + Industrial Manufacturing
Deliverable
production ML models
Required skills
Account management, change management in GxP environments, stakeholder presentation, cross-functional coordination, digital transformation, client impact analysis
Preferred skills
MBA/Masters, Life Sciences development/operations experience, multicultural business environment experience
Technologies
Tulip AI platform, GxP manufacturing systems
Responsibilities
Monitor customer adoption and health, guide customers on operational digitization, manage contract renewals and commercial expansion, coordinate cross-functional teams, build internal CS processes
Seniority
Senior, hands-on IC
