Senior Product Specialist - Customer Onboarding
Core
Drive customer adoption of cloud-based beauty and wellness software by defining requirements, configuring solutions, and leading implementations.
Role type
Senior Product Specialist (Customer Onboarding)
Builds
Proof of concepts, pilots, and configured software solutions for enterprise clients
Domain
SaaS / Beauty and Wellness / Enterprise Software
Required skills
Enterprise product implementation, solution configuration, requirements analysis, customer training/demos, risk mitigation, SLA management, project coordination
Preferred skills
Wellness/spa industry experience, Web Design (HTML, JavaScript), MS Office/JIRA/Basecamp proficiency
Technologies
Zenoti platform, HTML, JavaScript, MS Office, JIRA, Basecamp
Responsibilities
Define customer requirements and drive solution adoption, conduct demos and solution reviews, design and setup proof of concepts/pilots, configure software to meet business scenarios, identify risks and implement mitigation plans, address customer issues to ensure satisfaction, maintain implementation documentation, coordinate with internal teams, align working hours to customer timezones
Seniority
Senior, hands-on IC