BPO Management Temp
Core
Stand up a new Business Process Outsourcing (BPO) function, including process development, project oversight, and vendor management.
Role type
BPO Management Consultant (Temporary)
Builds
New BPO office and operations
Domain
IT Outsourcing / Business Process Outsourcing
Deliverable
client delivery
Required skills
BPO office stand-up experience, process development, project oversight, vendor management, contract management, IT tool integration, staffing and training coordination
Preferred skills
Experience managing outsourced vendors during stand-up phase
Technologies
IT tools, ERP, CRM, BPM, Data Warehousing, SharePoint
Responsibilities
Develop and document new business processes for the BPO, oversee project milestones for timely implementation, manage vendor contracts and statements of work, coordinate IT tool integration and training, supervise Lifeline staff supporting the project, provide knowledge transfer to the permanent manager
Seniority
Senior, hands-on IC
