Customer Success Manager
Core
Ensure customers adopt the Connected Operations™ Cloud platform, realize measurable business value, and renew/expand with confidence for mid-market clients in physical operations.
Role type
Senior Customer Success Manager (Technical/Strategic)
Builds
IoT platform for fleet safety, efficiency, and sustainability
Domain
IoT / Connected Operations / Logistics / Transportation
Required skills
Technical account management, strategic consulting, cross-functional collaboration, problem-solving, stakeholder management, workflow transformation, product consultation, roadmap influence
Preferred skills
Enterprise SaaS experience, Fortune 500 support, AI tooling, API/integration knowledge, Big Data tools (Databricks, PowerBI), Routing/Navigation/Commercial Trucking expertise
Technologies
Samsara Platform, Databricks, PowerBI, APIs
Responsibilities
Partner with top customers to understand fleet challenges and customize SaaS solutions; Lead strategic engagements to architect action plans for business transformation; Conduct workshops to recommend workflow changes; Resolve technical issues and demonstrate complex product capabilities; Influence internal roadmaps across Product, Finance, and Support.
Seniority
Mid-Senior, hands-on IC