Junior Customer Success Manager
Core
Junior Customer Success Manager supporting B2B clients in cybersecurity and DevOps services through onboarding, adoption, and operational support.
Role type
Junior Customer Success Manager
Builds
Client onboarding, adoption, and service delivery for cybersecurity and DevOps solutions
Domain
Cybersecurity, DevOps, B2B Technology
Deliverable
client delivery
Required skills
CRM management, customer health monitoring, proposal and contract support, cross-functional coordination, process documentation, KPI reporting
Preferred skills
Cybersecurity services exposure, DevOps tools and processes, B2B technology or MSP/MSSP experience
Technologies
HubSpot, Salesforce, Jira, ServiceNow, AWS, Azure, Git, CI/CD
Responsibilities
Support client onboarding and implementation, monitor customer health scores, coordinate service delivery with technical teams, gather client feedback, maintain CRM records, support proposal and contract management, generate customer lifecycle reports, coordinate with Finance/Legal/Operations, document scalable processes