Client Support Specialist
Core
Technical liaison between Client Success and Product teams, resolving client issues and improving the Ontic security platform.
Role type
Client Support Specialist (Technical Liaison)
Builds
Ontic's AI-powered Connected Intelligence Platform for corporate and government security teams
Domain
Cybersecurity / SaaS
Deliverable
client delivery
Required skills
ticket management, client communication, technical troubleshooting, documentation creation, data analysis, cross-functional collaboration
Preferred skills
LLM/automation knowledge, offshore team coordination, IT/Networking basics, HTML/web design, database structure, cloud environments (AWS/GCP), log monitoring
Technologies
Freshdesk, Jira, Salesforce, Excel, Google Sheets, G Suite, Zoom, Slack, Elastic search
Responsibilities
Maintain and respond to support tickets, own client requests from start to finish, create support documentation, act as liaison between clients and development, report on client metrics, work cross-functionally with Success/Product/Dev teams, represent Ontic professionally to clients
Seniority
Mid-level (3-5 years experience)
