Solutions Engineer - LATAM (Portuguese Speaking)
Core
Pre-sales Solutions Engineer acting as a trusted advisor to define and demonstrate the value of Fin's AI Customer Agent across the sales cycle.
Role type
Senior Solutions Engineer (Pre-Sales)
Builds
AI-powered customer support agents and integrated help desk solutions
Domain
AI / Customer Support / SaaS
Deliverable
production ML models | product features
Required skills
Technical discovery, C-Level relationship management, Proof of Concept (POC) design, RFP management, security question handling, cross-functional collaboration, value proposition articulation
Preferred skills
Spanish fluency, process improvement, empathy-driven customer engagement
Technologies
Fin AI Agent, Intercom help desk
Responsibilities
Lead technical discovery to identify customer needs, deliver pre-sales presentations, conduct solution reviews, design and lead tailored POCs, serve as primary resource for RFPs and security questions, collaborate with Product and Engineering to gather feedback, build trust with customers, improve Solutions Engineering processes
Seniority
Senior, hands-on IC