Service Advisor
Core
Deliver exceptional customer experience, coordinate workshop bookings, and support efficient service and repair operations for Yutong buses and luxury coaches.
Role type
Service Advisor (Customer Service & Operations)
Builds
Service and repair operations for Yutong buses and luxury coaches
Domain
Bus & Coach Industry
Required skills
Customer service, Workshop booking management, Costing and invoicing, Warranty claim management, Attention to detail, Time management
Preferred skills
Experience in bus, transport, automotive, or heavy vehicle industry, Pentana software experience
Technologies
Pentana
Responsibilities
Manage end-to-end warranty claim processes, Liaise with customers and internal teams to manage service bookings, Complete accurate costing of repair orders and ensure timely invoicing, Proactively manage customer enquiries and follow-ups
Seniority
Mid-level, experienced IC
