Service Manager, Dealership Operations
Core
Manage daily operations of a car dealership service shop, optimizing repair order flow and coordinating between technicians, bays, and service advisors to ensure vehicles are repaired on time and meet quality standards.
Role type
Senior Service Manager (Dealership Operations)
Builds
Efficient automotive repair workflows and customer service experiences
Domain
Automotive retail / Aftermarket service
Required skills
Dispatch and production scheduling, team leadership, repair order management, OEM warranty documentation knowledge, priority setting under pressure, dealer management system proficiency
Preferred skills
Tekion experience, Stellantis OEM warranty familiarity
Technologies
Dealer management systems (Tekion)
Responsibilities
Own the open repair order queue and manage daily dispatch; Lead, schedule, and coach Service Advisors; Coordinate with parts, technicians, and scheduling teams; Report results and set priorities in daily production meetings
Seniority
Senior, hands-on IC