Старший розподілювач робіт
Core
Coordinates and manages the service reception area, ensuring quality vehicle intake, customer consultation, and after-sales product sales.
Role type
Senior Service Work Dispatcher / Service Reception Manager
Builds
After-sales service operations and customer satisfaction for premium vehicles
Domain
Automotive / Premium Vehicle Service
Required skills
Automotive knowledge, Customer service, Conflict resolution, Team leadership, Negotiation, Documentation management, Process improvement, KPI management, Insurance coordination, Parts supply coordination
Preferred skills
Audatex / ETK / DMS knowledge, Insurance claims experience, 1C software experience, English (Intermediate)
Technologies
1C, MS Office, Audatex, ETK, DMS
Responsibilities
Coordinate and control the service reception area, Handle customer complaints and Voice of Customer (VoC), Consult customers on services, costs, and terms, Verify repair zone capacity and monitor repair progress, Process warranty and goodwill claims, Interact with subcontractors and insurance companies, Train subordinates and ensure safety compliance, Participate in process improvement and sales promotion
Seniority
Senior, hands-on IC