Service Administrator | Manchester | Automotive & HGV
Core
Service Administrator supporting technicians, customers, and management with job cards, service records, invoicing, and warranty claims in an automotive workshop.
Role type
Service Administrator
Builds
Service operation workflow and customer service experience
Domain
Automotive / HGV / Commercial Vehicle
Required skills
Administration, Customer service, Record keeping, Microsoft Excel, Microsoft Word, Task prioritization, Communication, Workshop environment experience
Responsibilities
Raising job cards and recording technicians' time and job details, Checking and processing technicians' documentation, Recording parts used and hours charged, Closing completed workshop jobs, Reviewing and processing service invoices and credits, Creating, monitoring and processing warranty claims, Producing reports when required, Maintaining accurate service records and documentation, Supporting communication between the workshop, field service teams, customers and management
