Dedicated Linux Desktop & Devices Support Engineer, Singapore
Core
Provide technical support for Canonical's Ubuntu Desktop and Server stack, resolving complex customer issues and managing support cases.
Role type
Linux Desktop & Devices Support Engineer
Builds
Customer support experience for Ubuntu and open source products
Domain
Open source software, Linux, Cloud, AI, IoT
Deliverable
client delivery
Required skills
Linux troubleshooting, log and stack trace analysis, configuration file editing, Linux integration with authentication/directory services and network file systems, OS and application level bug understanding, programming fundamentals, customer communication
Preferred skills
Ability to learn quickly, adaptability to change, pressure handling
Technologies
Ubuntu, Linux
Responsibilities
Investigate and resolve complex customer problems, manage support cases to meet SLA, engage directly with customers via phone and ticketing systems, contribute to knowledge base articles, participate in weekend working rotation
Seniority
Individual Contributor, entry to mid-level