Technical Support Engineer
Core
First-line technical support engineer owning end-to-end resolution of customer GPU cluster issues on Linux infrastructure.
Role type
Senior IC Technical Support Engineer (GPU Cloud/Infrastructure)
Builds
Open-Access AI Cloud GPU marketplace and AI inference service
Domain
Cloud Infrastructure / AI Computing / GPU Workloads
Deliverable
client delivery
Required skills
Linux CLI, ticket ownership, SLA management, technical triage, networking fundamentals, storage fundamentals, GPU workload familiarity, documentation, written communication
Preferred skills
ticketing tooling, scripting, container orchestration, HPC background
Technologies
Linux, SSH, NFS, CUDA, containers, nvidia-smi, Zendesk, Linear, PagerDuty, Slurm, Kubernetes, Docker
Responsibilities
Own tickets from first response to resolution, manage SLA clocks, perform first technical response and triage, handle customer environment access and configuration, execute and author runbooks, maintain customer-facing documentation
Seniority
Mid-level, hands-on IC
