Technical Support Engineer - APAC
Core
First-line technical support engineer owning end-to-end resolution of GPU cluster issues for customers on a unified AI compute platform.
Role type
Senior IC technical support engineer (infrastructure)
Builds
Unified AI compute platform (GPU clusters)
Domain
Cloud infrastructure / AI compute / GPU
Deliverable
client delivery
Required skills
Linux CLI, networking fundamentals, storage fundamentals, GPU workload familiarity, ticket ownership, SLA management, documentation, runbook execution
Preferred skills
Bash/Python scripting, Kubernetes/Docker/Slurm experience, GPU cloud background
Technologies
Linux, SSH, NFS, CUDA, containers, nvidia-smi, Zendesk, Linear, PagerDuty
Responsibilities
Own tickets from first response to resolution, triage and classify issues, execute and author runbooks, manage customer access and configuration, maintain documentation and knowledge base
Seniority
Mid-level, hands-on IC
