Account Manager - North America - Strategic Segment
Core
Own full commercial relationship and customer success for 5-15 strategic enterprise accounts (10k+ employees), driving net revenue retention (NRR) and product expansion.
Role type
Senior Strategic Account Manager (Enterprise B2B SaaS/AI)
Builds
Long-term success plans and executive partnerships for high-value organizations
Domain
AI/ML, Voice AI, Developer Tools, B2B SaaS
Deliverable
client delivery
Required skills
Full-cycle expansion management, C-suite relationship building, multi-stakeholder deal navigation, technical aptitude (API integrations, SDKs), data/log analysis for friction spotting
Preferred skills
Voice AI/Audio AI domain experience, multi-product platform expansion experience
Technologies
AI audio foundational models, ElevenAgents, ElevenCreative, ElevenAPI
Responsibilities
Drive cross-sell into expanding product suite, lead renewals end-to-end, advise on agent design and voice customization, build business cases and navigate procurement, align diverse stakeholder groups
Seniority
Senior, hands-on IC