Product Operations Team Lead Americas
Core
Operational backbone for Fever's marketplace across the Americas, ensuring health, efficiency, and scalability while leading a regional team.
Role type
Senior Product Operations Team Lead (Marketplace)
Builds
Marketplace operations workflows, partner onboarding processes, and regional operational standards for live entertainment events.
Domain
Live entertainment, marketplace operations, platform operations
Deliverable
product features
Required skills
Team leadership, process design, SOP creation, data analysis, stakeholder management, automation identification, cross-functional coordination
Preferred skills
SQL, BI tools, e-commerce/travel/hospitality background, Spanish fluency
Technologies
Excel, Sheets, SQL, BI tools
Responsibilities
Lead and develop a small team of marketplace operations specialists; design and improve standard operating procedures for marketplace workflows; monitor marketplace health metrics and drive corrective actions; act as the regional escalation point for complex partner or marketplace issues; represent AMER ops in global cross-functional forums.
Seniority
Senior, hands-on IC with people leadership