Customer Engineering Director
Core
Lead a customer-facing technical team in Korea to guide clients through the full lifecycle from technical discovery to platform adoption and expansion.
Role type
Director of Customer Engineering (Regional)
Builds
Enterprise automation solutions and professional services delivery for strategic accounts
Domain
Enterprise Software / RPA / Automation / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Leading customer-facing technical teams, enterprise software architecture, pre-sales and post-sales management, building technical field functions, commercial awareness, executive stakeholder management, coaching on technical storytelling and solution design, project governance, Korean fluency
Preferred skills
Experience with automation/AI/SaaS platforms, GTM strategy, partner ecosystem management, translating technical positioning into go-to-market narratives
Technologies
RPA, AI, SaaS, Cloud platforms, Enterprise architecture, Integrations
Responsibilities
Lead, coach, and develop the regional customer engineering team; Partner with GTM leadership on go-to-market strategy and pipeline acceleration; Oversee Professional Services delivery quality and governance for strategic accounts; Coach team members on technical advisory, demos, and competitive positioning; Monitor regional customer patterns and adoption blockers; Represent the regional technical perspective in account planning and leadership discussions
Seniority
Director, Regional Leadership
