Customer Success - Team Manager
Core
Lead a global Customer Success team to drive revenue retention, growth, and customer engagement for Canonical's open source software and operating systems.
Role type
Senior Customer Success Team Manager
Builds
Customer success operations, retention strategies, and team performance for enterprise clients in cloud, AI, and IoT sectors.
Domain
SaaS / Open Source Software / Enterprise Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Customer Success management, team leadership and mentoring, strategic planning and analysis, data-driven decision making, cross-functional collaboration, performance review and goal setting, process improvement, SaaS industry experience, revenue management, stakeholder management
Preferred skills
Proficiency in Japanese, Korean, Spanish, Portuguese, or French, experience growing CSM teams, travel for internal events
Technologies
None explicitly listed
Responsibilities
Analyze regional performance metrics and implement process changes to increase efficiency; Mentor and coach team members on post-sales account management; Resolve escalated customer issues requiring expertise; Collaborate with Sales, Marketing, Product, and Support teams; Develop strategies to enhance customer engagement and drive upsells/cross-sells.
Seniority
Senior, hands-on IC with team management responsibilities
