Manager, Customer Success Management
Core
Lead and coach a high-performing team of Customer Success Managers to drive engagement and revenue for enterprise clients.
Role type
Manager, Customer Success Management
Builds
High-growth accounts and enterprise relationships
Domain
Financial infrastructure / Payments
Deliverable
client delivery
Required skills
Team leadership, strategic planning, revenue management, cross-functional collaboration, executive sponsorship, talent development
Preferred skills
Scaled customer success team leadership, growth-stage internet/software company experience, payments industry knowledge, enterprise account management, partnerships, business development
Technologies
Stripe platform
Responsibilities
Recruit, train, and lead a team of Customer Success Managers; Drive an engagement model focused on high growth accounts; Develop long-term vision and strategy for the team; Increase revenue and scale the team; Coach team on consultative and solution-based skills; Work cross-functionally to shape solutions for client needs
Seniority
Manager, hands-on leadership