Customer Success Manager, Enterprise
Core
Oversee the post-sales lifecycle for enterprise Stripe users to ensure they realize maximum value, driving retention, expansion, and renewal outcomes.
Role type
Senior IC Customer Success Manager (Enterprise)
Builds
Post-sales engagement, account health, product adoption, and revenue growth for enterprise clients
Domain
Financial infrastructure / Payments
Deliverable
client delivery
Required skills
Enterprise relationship management, business strategy analysis, technical conversation leadership, data navigation, project management, executive presence, stakeholder advocacy
Preferred skills
None stated
Technologies
None stated
Responsibilities
Partner with account executives and technical account managers to support post-sale engagements focused on optimization, retention, and growth; Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth; Serve as a trusted payments and product advisor by delivering payment performance and industry insights; Perform business reviews to align on user priorities, review payments performance metrics, share product roadmap and provide guidance; Advocate for the customer to internal stakeholders by sharing feedback and insights to Product, Engineering, Support, Marketing, and Sales; Support book expansion by identifying and surfacing opportunities to ensure customer success.
