Program Manager, Enterprise Servicing
Core
Design and lead a programmatic post-sales engagement model for Stripe's largest enterprise users to ensure measurable value, reduce risk, and drive retention.
Role type
Senior Program Manager (Enterprise Servicing)
Builds
Differentiated post-sales engagement programs and processes for top-tier enterprise accounts
Domain
Financial infrastructure / Payments / Enterprise Customer Success
Deliverable
Product features (programmatic engagement models)
Required skills
Program management, strategic problem solving, cross-functional stakeholder alignment, change management, data analysis, presentation skills
Preferred skills
Enterprise account management, executive engagement (QBRs), Customer Success program experience, SQL/analytics tools, fintech experience
Responsibilities
Define long-term strategy and vision for the Enterprise Servicing program; create and analyze program effectiveness measures; refine service level offerings based on customer feedback; develop roadmaps for program scalability and automation; manage stakeholder forums and communication
Seniority
Senior, hands-on IC