Customer Success Associate - VE
Core
Support APAC educational institution customers by collaborating with Customer Success Managers to retain revenue, resolve escalations, and drive proactive growth strategies.
Role type
Associate-level Customer Success Associate (APAC region)
Builds
Customer retention and expansion within the APAC territory
Domain
EdTech / Education sector
Deliverable
client delivery
Required skills
Customer-facing experience in software, data analysis, report creation, internal coordination, digital campaign development, Gainsight/Salesforce data management
Preferred skills
Education sector knowledge, familiarity with Instructure products
Technologies
Gainsight, Salesforce
Responsibilities
Collaborate with CSMs and Sales to increase market share; Prepare strategic customer meetings with reports and presentations; Coordinate resolution of complex customer escalations; Analyze regional and customer data to identify growth opportunities; Develop digital campaigns and FAQ response templates; Ensure data accuracy in CRM tools; Maintain APAC-specific customer success playbooks.
Seniority
Associate, execution-focused IC
