Associate Customer Support Analyst, Teachers Pay Teachers (TPT)
Core
Provide support to Buyers, Sellers, and administrators across the TPT marketplace, responding to inquiries and surfacing trends to improve product and services.
Role type
Associate Customer Support Analyst
Builds
TPT marketplace products and services for educators
Domain
K-12 educational technology
Deliverable
client delivery
Required skills
critical thinking, research, problem-solving, prioritization, written communication, oral communication
Preferred skills
interest in K-12 educational technology
Technologies
TPT products, services, processes, tools
Responsibilities
Develop and maintain product expertise, provide timely solutions via email, troubleshoot issues and provide workarounds, create and maintain product documentation, gather customer feedback and feature requests for product teams, work with teammates on ad-hoc projects
Seniority
Entry-level, individual contributor