Account Manager, Mid-Market
Core
Own and grow a high-volume portfolio of solar professionals in the Scaled Account Management segment, driving retention, early renewals, and expansion through proactive outreach and AI-assisted workflows.
Role type
Mid-market Account Manager (SaaS)
Builds
Scaled account management playbooks, AI-assisted workflows, and operational processes for customer onboarding, health monitoring, and upsell identification.
Domain
Solar energy / Clean tech / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Account management, high-volume book of business management, Salesforce/CRM proficiency, data hygiene, account health signal identification, structured workflow execution, cross-functional collaboration
Preferred skills
AI tool usage and automation, solar/clean energy industry background, high-growth SaaS process building, tiered/usage-based pricing model familiarity
Technologies
Salesforce, AI agents, automated workflows
Responsibilities
Own a high-volume portfolio of accounts under $25K-$50K ARR; operationalize and improve AI-assisted workflows for onboarding and upsell; identify and act on ramping risk signals; maintain clean Salesforce data; partner with GTM Ops to refine tooling; document workflows and playbooks; route recurring customer questions to internal owners; advocate for customers internally.
Seniority
Mid-level, hands-on IC
