IT Service Desk Specialist
Core
IT Service Desk Specialist supporting core business functions by deploying and managing applications, troubleshooting hardware/software/network issues, and managing IT assets for an accounting firm.
Role type
Senior Associate IT Service Desk Specialist
Builds
Internal firm IT services enabling efficient work for staff
Domain
Accounting / Professional Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows & Microsoft 365, Active Directory, hardware/software/network troubleshooting, ServiceNow ticketing, network fundamentals (DNS/DHCP/TCP/IP/VPN/Wi-Fi), remote support tools, endpoint support, printer/scanner troubleshooting, email/account support, endpoint protection, asset tracking, IT equipment lifecycle management, vendor correspondence, SLA management, IT budgeting, documentation
Preferred skills
CompTIA A+ certification
Technologies
Windows, Microsoft 365, Active Directory, ServiceNow, RDP, Quick Assist, DNS, DHCP, TCP/IP, VPN, Wi-Fi
Responsibilities
Troubleshoot hardware, software, OS, and network issues; manage user accounts, groups, and access permissions; handle ticketing and SLA adherence; manage IT asset inventory and lifecycle; coordinate with vendors for repairs and replacements; support IT budgeting and procurement approvals
Seniority
Senior Associate, hands-on IC