Senior Product Specialist (Implementation) - SaaS
Core
Analyze business requirements and translate them into Zenoti product features to drive adoption and streamline operations for beauty and wellness clients.
Role type
Senior IC product specialist (implementation)
Builds
Feature add-ons and enhancements to the Zenoti SaaS platform
Domain
SaaS / Beauty and wellness industry
Required skills
Enterprise SaaS implementation, business consulting, requirements analysis, solution configuration, customer training, project management, risk mitigation, technical discovery workshops, solution documentation
Preferred skills
Accounting principles, inventory management, business process optimization, wellness/spa industry experience
Technologies
Zenoti SaaS platform
Responsibilities
Partner with customers to lead implementations for feature add-ons and enhancements; Define scope, plan, and implement enhancements to streamline operations; Lead demos, training, and solution reviews; Drive proofs of concept and pilots for complex customers; Proactively identify and mitigate implementation risks; Maintain thorough documentation of implementation processes.
Seniority
Senior, hands-on IC