Cybersecurity Managed Services Senior Manager (Service Delivery Management)
Core
Lead the evolution of Cyber Managed Services capability by shaping service models, scaling delivery, and ensuring operational effectiveness for clients across industries.
Role type
Senior Manager, Service Delivery Management (Cyber Managed Services)
Builds
Scalable Cyber Managed Services operating models, standardized service components, and repeatable delivery frameworks.
Domain
Cybersecurity Managed Services (SOC, MDR, vulnerability management, identity, cloud security)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Building and operating Cyber Managed Services at scale, Managed-service operating models and governance, Cyber domain expertise (SOC, MDR, vulnerability management, identity, cloud security), Industrializing services and creating repeatable delivery components, Leading cross-functional teams, Operating in complex international environments
Preferred skills
Scaling managed cyber services within consulting/MSSP/enterprise environments, Transforming delivery into standardized operating models, Cross-border delivery models across CEE/EMEA
Technologies
Automation, AI, Platform integration
Responsibilities
Lead design and continuous improvement of scalable Cyber Managed Services operating models, Drive standardization of service components and governance, Build repeatable transition and onboarding approaches, Shape delivery models balancing global and regional capabilities, Collaborate with sales and alliance teams to ensure commercial viability, Improve service performance through KPI/SLA governance, Coach delivery leaders and strengthen internal capabilities, Support major pursuits by validating delivery feasibility, Deliver measurable improvements in service quality and operational efficiency, Increase standardization and reusability of services through frameworks and accelerators, Ensure consistent achievement of service KPIs and SLAs, Improve onboarding timelines and transition success rates, Drive continuous service improvement through structured governance
Seniority
Senior Manager, hands-on leadership with strategic oversight
