Cybersecurity Managed Services Senior Manager (Service Delivery Management)
Core
Lead the evolution of PwC's Cyber Managed Services capability by shaping service models, scaling delivery, and ensuring offerings remain relevant and operationally effective.
Role type
Senior Manager, Service Delivery Management
Builds
Scalable Cyber Managed Services operating models and repeatable, market-ready services
Domain
Cybersecurity (SOC, MDR, vulnerability management, identity, cloud security)
Required skills
Managed services operating models, service governance, transition management, cyber domain expertise, cross-functional team leadership, international operations, commercial viability assessment
Preferred skills
Scaling managed cyber services, transforming delivery into standardized operating models, cross-border delivery models (CEE/EMEA)
Technologies
Automation, AI, platform integration
Responsibilities
Lead design and continuous improvement of scalable Cyber Managed Services operating models; Drive standardization of service components, governance, and quality controls; Build repeatable transition and onboarding approaches; Shape delivery models balancing global and regional capabilities; Collaborate with sales and alliance teams to ensure commercial viability; Improve service performance through KPI/SLA governance; Coach delivery leaders and strengthen internal capabilities; Support major pursuits by validating delivery feasibility; Deliver measurable improvements in service quality and operational efficiency.
Seniority
Senior Manager, hands-on leadership with strategic scope