VP, Services & Support
Core
Lead Customer Success, Support, and build a new Professional Services function to drive customer onboarding, retention, and implementation quality for a compliance and security platform.
Role type
VP, Professional Services, Customer Success & Support
Builds
Professional Services delivery model, service offerings, and team structure for enterprise and mid-market segments
Domain
SaaS, Cybersecurity, Compliance Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SaaS Professional Services leadership, Customer Success operations, Support management, P&L ownership, team building from scratch, executive stakeholder management, compliance framework translation, AI tool adoption
Preferred skills
Experience with high-growth software/AI companies, partner ecosystem enablement, scoping and pricing SOWs
Technologies
AWS, Okta, Azure/EntraID, GCP, Jira, SOC 2, ISO 27001, HIPAA
Responsibilities
Lead existing Customer Success and Support organizations, define and build Professional Services function, own delivery execution and quality for engagements, manage partner enablement programs, serve as executive escalation point for complex customer issues
Seniority
VP, strategic leadership & organization building