Program Manager, Enterprise Servicing
Core
Design and lead a programmatic post-sales engagement model for Stripe's largest enterprise users to ensure measurable value, reduce risk, and drive retention.
Role type
Senior IC Program Manager (Enterprise Servicing)
Builds
A differentiated, scalable post-sales engagement program for top-tier enterprise accounts
Domain
Fintech / Payments / Enterprise Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic program design and execution, Cross-functional stakeholder alignment, Change management and enablement, Program effectiveness measurement and analysis, Service level definition and refinement, Process automation and scalability
Preferred skills
Enterprise account management, Executive engagement practices (QBRs), Customer Success program operations, Data science partnership, SQL or analytics tool proficiency, Payments or fintech industry experience
Responsibilities
Define long-term vision and strategy for the Enterprise Servicing program, Create and analyze program effectiveness measures, Refine service level offerings based on customer feedback, Develop roadmap for program scalability and automation, Manage key forums and stakeholder communication
Seniority
Senior, hands-on IC