Customer Success Manager (German speaking)
Core
Oversee the post-sales lifecycle for Stripe enterprise users, ensuring they realize maximum value through proactive workshops, business reviews, and payments insights.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Stripe financial infrastructure platform for businesses
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
Enterprise relationship management, technical account management, business strategy analysis, data navigation, project management, executive presence, complex stakeholder negotiation
Preferred skills
Sales background, consulting experience, handling difficult customer situations
Technologies
Stripe platform, payments data
Responsibilities
Partner with account executives and technical account managers to support post-sale engagements focused on optimization, retention, and growth; Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth; Serve as a trusted payments and product advisor by delivering payment performance and industry insights; Perform business reviews to align on user priorities, review payments performance metrics, share product roadmap and provide guidance; Advocate for the customer to internal stakeholders by sharing feedback and insights to Product, Engineering, Support, Marketing, and Sales; Support book expansion by identifying and surfacing opportunities to ensure customer success.
