Customer Success Manager, Enterprise
Core
Oversee the post-sales lifecycle for Stripe's enterprise users to ensure they realize maximum value, driving retention, expansion, and renewal outcomes.
Role type
Senior IC Customer Success Manager (Enterprise)
Builds
Stripe's financial infrastructure platform for businesses
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
Enterprise relationship management, business strategy analysis, technical conversation leadership, data navigation, project management, executive presence, stakeholder advocacy
Preferred skills
Sales background, pre-sales or technical account management experience, handling difficult customer situations
Technologies
Stripe platform
Responsibilities
Partner with account executives and technical account managers to support post-sale engagements; manage a book of customers to drive account health and growth; serve as a trusted payments and product advisor; perform business reviews to align on priorities and share insights; advocate for customers to internal stakeholders; support book expansion by identifying opportunities.
Seniority
Senior, hands-on IC
