CONSULTOR DE CONTAS CHAVE PLENO - 027
Core
Serve as the main connection point between strategic clients and DriveB, managing the client relationship, centralizing requests, and driving action plans to ensure client satisfaction and business value.
Role type
Senior Key Account Manager (B2B)
Builds
Client success initiatives and strategic partnerships
Domain
Automotive / Mobility / Fleet Management
Required skills
Key Account Management, Customer Success, Project Management, B2B client management, Action plan development, KPI analysis, Demand management, Excel, PowerPoint
Preferred skills
Technology/SaaS experience, Automotive market knowledge, Agile methodologies, Advanced English
Responsibilities
Manage and structure relationships with strategic clients, Diagnose client problems and opportunities, Structure and deploy action plans, Mobilize internal areas for execution, Monitor demand evolution and escalate impediments, Conduct periodic meetings with clients and stakeholders, Prepare management reports on account evolution, Identify opportunities for client experience improvement and relationship expansion
Seniority
Mid-Senior, hands-on IC