Customer Service Administrator (Part Time)
Core
Coordinate and schedule reactive service calls and Planned Preventative Maintenance (PPM) visits for field service engineers while managing customer complaints and specialist equipment logistics.
Role type
Customer Service Administrator (Part Time)
Builds
Field service schedules and customer service delivery
Domain
Security services / Facility maintenance
Required skills
Service management systems, Microsoft Office, multi-system operation, complaint logging, diary management, subcontractor coordination
Responsibilities
Coordinate reactive service calls, Plan and schedule PPM visits, Manage field service engineers' diaries, Log and track customer complaints, Coordinate specialist equipment and subcontractors
Seniority
Junior, operational support