LOT Lead - Service Management
Core
End-to-end delivery and product management of ServiceNow products, AI development, and strategic ITSM initiatives.
Role type
Senior Lead, Service Management & AI Strategy
Builds
ServiceNow platforms, AI use cases, and global ITSM operating models
Domain
IT Service Management (ITSM), Artificial Intelligence, Digital Transformation
Required skills
ITSM frameworks (ITIL V4), ServiceNow platform expertise, AI/automation strategy, team leadership, stakeholder management, budget management, global transformation leadership
Preferred skills
AIOps, Cloud certifications, Digital Transformation certifications
Technologies
ServiceNow, AI, AIOps
Responsibilities
Own end-to-end delivery of ServiceNow products and AI initiatives; drive AI use cases from proof of concept to rollout; lead service transition and knowledge transfer; build and develop a global competence center team; manage contracting partners and budgets.
Seniority
Senior, hands-on IC with strategic leadership
