ServiceNow AI Developer (Now Assist) with Active
Core
Design and customize AI-powered use cases (chat summarization, note generation, response recommendations) within ServiceNow ITSM and scoped applications.
Role type
Senior IC ServiceNow AI Developer (Now Assist)
Builds
AI-powered conversational agents and generative AI solutions for federal agencies
Domain
IT Service Management + Agentic AI / LLMs
Deliverable
production ML models
Required skills
ServiceNow development, JavaScript, Flow Designer, REST/JSON integrations, prompt engineering, LLMs, agentic AI, AI Agent Studio, ACLs, Glide APIs
Preferred skills
ServiceNow Certified Application Developer (CAD), ServiceNow AI Professional certification
Technologies
ServiceNow, Flow Designer, JavaScript, Glide APIs, REST, JSON, AI Agent Studio, LLMs
Responsibilities
Design and customize AI-powered use cases; Configure out-of-the-box flows and build conversational AI experiences; Integrate conversational AI with ServiceNow modules; Extend functionality using JavaScript and RESTful web services; Troubleshoot and optimize solutions; Work with stakeholders to turn operational needs into AI solutions
