Sr. Advisory Solution Consultant - CRM & Industry Workflows (MRD)
Core
Senior pre-sales solution consultant acting as a technical and industry domain expert to support strategic enterprise sales by translating business challenges into ServiceNow solution narratives and architectures.
Role type
Senior IC pre-sales solution consultant (enterprise architecture & industry workflows)
Builds
Compelling solution architectures, executive narratives, and product demonstrations for strategic enterprise customers.
Domain
Enterprise software (ServiceNow) across Manufacturing, Retail, IT/ITES, and Telecommunications.
Required skills
Industry domain expertise (Manufacturing/Retail/IT/Telecom), Enterprise Architecture, Pre-sales Solution Consulting, ServiceNow platform proficiency, Enterprise integrations (CRM/ERP/AI), Executive storytelling, Discovery workshops, Solution demonstrations.
Preferred skills
Experience leveraging AI in work processes, Agentic AI, workflow orchestration, Data platforms.
Technologies
ServiceNow, CRM, ERP, Contact Center, Data platforms, APIs, Integration technologies, AI services.
Responsibilities
Lead executive discovery workshops, develop solution architectures integrating ServiceNow with enterprise ecosystems, deliver industry-specific product demonstrations, engage senior stakeholders (CIO/CTO), represent ServiceNow at conferences and partner events.
Seniority
Senior, hands-on IC
