Associate Director, Global Sales Support
Core
Lead global sales support services, managing the quote-to-invoice process and regional teams to ensure data accuracy and operational efficiency.
Role type
Senior IC sales operations leader (Associate Director)
Builds
Global sales support infrastructure and quote-to-invoice workflows
Domain
Publishing / Academic / Subscription sales
Required skills
Multi-region people leadership, change management, quote-to-invoice process expertise, service operations, capacity planning, process standardization, CRM systems, commercial data discipline, escalation management
Preferred skills
Experience in institutional/academic/subscription business models, system transitions
Technologies
CRM systems
Responsibilities
Lead and develop Regional Sales Support Managers; Define service levels and manage operating cadence; Own the quote-to-invoice operating process; Ensure data timeliness, completeness, and accuracy; Partner with Sales Operations and Finance on forecasts and data inputs.
Seniority
Senior, hands-on IC
