Customer Success Manager | Manufacturing, ERP
Core
Drive customer adoption and productive use of IFS ERP products and services for manufacturing and other industries, ensuring long-term value realization and digital modernization.
Role type
Senior Customer Success Manager (Enterprise ERP)
Builds
Customer success programs, value realization outcomes, and renewal processes for IFS GCS and partner-led deliveries.
Domain
Enterprise ERP / Manufacturing
Required skills
Delivery project management, IFS Applications domain knowledge, executive relationship management, business value assessment (BVA), subscription service management, risk management, steering committee leadership, VOC process execution, upsell opportunity identification.
Preferred skills
Multi-industry experience, fluency in English and local language, ability to navigate cross-functional departments (Support, R&D, Sales).
Technologies
IFS Applications, BVA tools, VOC process.
Responsibilities
Lead virtual teams and orchestrate program deliveries, manage executive steering committees with customers, secure references and drive renewal processes, identify upsell opportunities with Sales, escalate issues to Global Delivery SLT, measure success program outcomes with value metrics.
Seniority
Senior, hands-on IC
