Senior Product Manager
Core
Own the delivery roadmap for Post-Sales (PS), Customer Success (CS), and Support initiatives, translating strategic priorities into actionable deliverables for the automotive retail ecosystem.
Role type
Senior Product Manager (Post-Sales & Support Tooling)
Builds
Post-sales delivery workflows, customer onboarding tools, ticket management systems, and AI-driven automation agents.
Domain
Automotive retail technology / B2B SaaS
Deliverable
product features
Required skills
Product roadmap execution, requirements discovery, AI agent deployment strategy, engineering collaboration, data analytics, stakeholder alignment, tool lifecycle management
Preferred skills
AI/ML product deployment, CIO/internal tools experience, platform familiarity (Salesforce, ServiceNow), automotive/DMS domain knowledge, Agile delivery
Technologies
Databricks, Salesforce, JIRA, Confluence, SQL
Responsibilities
Break down strategic priorities into quarterly plans and sprints; conduct structured discovery to document pain points and translate insights into PRDs; drive AI agent deployment for intelligent routing and automation; serve as primary product interface for engineering squads; build dashboards to monitor adoption and automation rates; coordinate product launches and enablement activities
Seniority
Senior, hands-on IC
