PBX Operator - Fairmont The Red Sea (Saudi National)
Core
Answering calls, routing communications, and assisting guests with inquiries and service requests at a luxury resort.
Role type
PBX Operator (Front Office)
Builds
Guest communication and service coordination
Domain
Luxury Hospitality
Required skills
Telephone systems proficiency, verbal communication, multitasking, attention to detail, emergency protocol adherence, English fluency
Preferred skills
Luxury hospitality experience, additional languages, pre-opening operations experience, wellness facility setup knowledge
Responsibilities
Answer incoming and internal calls, route calls and take messages, handle guest wake-up calls, assist with general inquiries and service requests, coordinate requests with departments, support service recovery, follow emergency communication procedures, record and relay messages, maintain call logs and contact directories
Seniority
Entry to Mid-level