Front Office Agent - Aethos Monterosa
Core
Welcome guests at check-in and check-out, manage reservations and payments, and provide local information and concierge services at a luxury resort.
Role type
Front Office Agent
Builds
Guest check-in/check-out, reservation management, payment processing, and local experience delivery
Domain
Hospitality / Luxury Resort
Deliverable
product features
Required skills
Fluent English and Italian, PMS proficiency, multi-tasking, conflict resolution, cash and card transaction handling
Preferred skills
2+ years in front office or reception, passion for hospitality
Technologies
PMS
Responsibilities
Greet guests at check-in and check-out ensuring a cordial and efficient service, Manage reservations, requests, and information related to guest stays, Respond to calls, emails, and direct requests with professionalism and timeliness, Manage payments, invoicing, and cash and card transactions accurately, Provide information on hotel services, local attractions, and events offering personalized advice, Handle guest complaints and issues promptly ensuring their satisfaction, Coordinate with housekeeping, F&B, and other departments to ensure a smooth guest experience, Keep booking systems and guest documentation up to date, Ensure compliance with Aethos Hotel standards regarding service, safety, and data privacy, Maintain a warm, professional, and detail-oriented attitude