Client Services Coordinator - 3 Month FTC
Core
Primary point of contact for customers, managing relationships, troubleshooting, and driving sales growth via upselling for Ingram Content Group's on-demand print and distribution services.
Role type
Client Services Coordinator
Builds
Customer satisfaction and sales volume for publishers and retailers
Domain
Publishing / Distribution
Deliverable
client delivery
Required skills
Customer relationship management, troubleshooting, upselling, multi-channel communication (phone/email/chat), internal system usage, cross-functional liaison, metadata optimization knowledge
Preferred skills
French language, critical thinking in ambiguous situations, flexibility, active listening
Technologies
Internal customer service platforms, metadata tools
Responsibilities
Answer customer questions and resolve complaints, manage customer requests and updates, liaise with internal teams (sales, premedia, operations), support third-party agents, attend virtual customer meetings
Seniority
Mid-level, individual contributor
