Customer Service Representative
No visa sponsorship
Core
First point of contact for customers delivering high-quality service across face-to-face, phone, email, web chat, and social media channels.
Role type
Customer Service Representative
Builds
Customer satisfaction, retention, and business growth
Domain
Education and cultural exchange
Deliverable
product features
Required skills
multi-channel communication, CRM data entry, sales and retention, customer feedback analysis, operational process support, product knowledge
Responsibilities
Handle enquiries, registrations, transactions, and complaints across multiple channels; maintain accurate data entry on CRM systems; identify opportunities to recommend products and services; provide feedback on customer needs; support operational processes like booking and payments; continuously develop product knowledge.