Help Desk 2 Livello Junior
On-site
Core
Provide Level 2 technical support to end users in a fashion/luxury client environment, resolving hardware issues and managing IT tickets.
Role type
Junior Level 2 Help Desk Technician
Builds
Efficient resolution of user IT requests and hardware problems
Domain
IT Support / Fashion & Luxury
Deliverable
client delivery
Required skills
Hardware troubleshooting, Windows OS configuration, Remote support tools, Ticketing systems, Basic networking concepts
Preferred skills
Problem-solving, Time management, Organization
Responsibilities
Resolve hardware issues, Assist users with OS configuration and application installation, Escalate complex issues to Level 3, Document support interactions, Provide remote assistance across multiple locations
Seniority
Junior, entry-level IC