ASSISTENTE DE EXPERIÊNCIA DO CLIENTE JR - 011
Core
Assist customers directly via phone, email, chat, and digital platforms to ensure a positive and humanized experience while supporting vehicle maintenance operations.
Role type
Junior Customer Experience Assistant
Builds
Customer service interactions and vehicle maintenance journey tracking
Domain
Automotive / Customer Service
Deliverable
client delivery
Required skills
CRM tools (Salesforce, Zendesk), Microsoft Office/Google Workspace (Excel, Sheets), NPS and satisfaction metrics, integrated systems (ERP, BI), written and digital communication
Preferred skills
Empathy, active listening, clear and assertive communication, proactivity, teamwork, organization, emotional control, focus on results
Technologies
Salesforce, Zendesk, CRM, ERP, BI, Office, Google Workspace
Responsibilities
Handle direct customer support via phone, email, chat, and digital platforms; Track vehicle maintenance journey and provide real-time follow-up; Update CRM records; Analyze customer feedback, NPS, and satisfaction indicators; Coordinate vehicle service scheduling and completion at dealerships; Support cross-functional areas as needed
Seniority
Junior, hands-on IC