Staff Engineer, Cloud & Hyperscale Storage - Customer Technical Support
Core
Staff Technologist acting as primary technical bridge between WD Engineering and strategic cloud/hyperscaler customers, owning deep understanding of customer storage architectures and driving issue resolution.
Role type
Staff individual contributor (technical sales & support)
Builds
Customer storage solutions, qualification, and deployment models for cloud/hyperscale environments
Domain
Storage systems, HDDs, server/storage platforms, data center infrastructure
Required skills
storage system architecture, server/storage integration, customer deployment models, debugging hardware/firmware/software, technical presentation to executives
Preferred skills
field applications, systems architecture, customer engineering
Technologies
HDDs, server/storage platforms, data center infrastructure
Responsibilities
Lead technical support and engagement for cloud and hyperscaler accounts; Understand customer architectures, workloads, and storage deployment requirements; Drive product qualification, system integration, validation, and issue resolution; Represent customer technical priorities in internal engineering and product discussions; Track field quality and integration metrics and lead customer technical reviews; Develop technical documentation and enable faster adoption of new WD technologies
Seniority
Staff, broad influence across Sales, Engineering, Product Management, and Quality
