Client Relationship Manager (Preferred candidates will reside in the Northeast)
Core
Manage relationships with Experian Health customers, ensuring satisfaction, monitoring product usage, and driving account expansion.
Role type
Senior Client Relationship Manager (Healthcare IT)
Builds
Trusted client partnerships and expanded revenue within the healthcare sector
Domain
Healthcare IT and Revenue Cycle Management
Deliverable
client delivery
Required skills
Client Relationship Management, Client Business Reviews, Workflow Assessments, Client Transition Management, Strategic and Technical Account Management, Revenue Management, Account Expansion, Product Usage Monitoring, Best Practices Recommendations, Client Feedback Collection
Preferred skills
Salesforce experience, GenAI/CoPilot/Claude/GPT functionality usage, Provider background
Technologies
Salesforce, GenAI, CoPilot, Claude, GPT
Responsibilities
Develop trusting relationships with customers, manage implemented products, monitor client health, identify account expansion opportunities, conduct Client Business Reviews and Workflow Assessments, manage client transitions, engage with customer communities, communicate with Customer Success Representatives, collect client feedback, manage account profiles, ensure performance metrics accountability
Seniority
Senior, hands-on IC