Service Delivery Manager confirmé | Anglais courant - H/F
Core
Pilotage opérationnel de contrats d'infogérance IT (Service Desk, Support, Field Services) pour des clients stratégiques, en coordonnant des équipes internationales et en garantissant la performance des services.
Role type
Senior Service Delivery Manager (IT Managed Services)
Builds
IT support services and field services for enterprise clients
Domain
IT Managed Services / BPO
Deliverable
client delivery
Required skills
IT service management, contract management, SLA governance, client relationship management, financial contract monitoring, risk management, multi-site team coordination, ITIL frameworks, performance reporting
Preferred skills
Experience with Service Desk and Workplace environments, experience managing multicultural teams, leadership in service delivery
Technologies
Service Desk, Support de Proximité, Workplace, ITIL
Responsibilities
Ensure operational delivery of IT service contracts and adherence to SLAs; Coordinate cross-functional teams across France, Tunisia, and Romania; Act as the primary client interface for IT and business leaders; Monitor KPIs and drive continuous service improvement; Manage contract financials and profitability; Lead and develop delivery management teams
Seniority
Senior, hands-on IC with leadership responsibilities